Customer Care

Signing In

To purchase our items, please register and sign-in as a customer. Haven’t register yet? Please click here to register.

Our Customer, Our Priority

You may chat with our online support simply by clicking the Conversation Icon on the bottom right of the screen.

How to place an order

Please follow this easy steps.

  1. Select your preferred item by clicking add to cart
  2. You can either continue shopping, or if you are settled on purchasing your item(s), click on the bag icon on the top right corner and click ‘Checkout’.
  3. At the Checkout page, you will be prompted to indicate your shipping/billing information and also your preferred payment mode

Guest checkout

  • You can checkout with logging in or registering for an account by using My Account
  • If you don’t have a an account and select My Account, you will have the option to create an account immediately after you complete the purchase.
  • Order confirmation emails and order-related communication will be sent to the email address you provide during Checkout. Please make sure you provide a valid email address.

Order Confirmation

Upon checking out, you will be given your order number. At this point, the order is not confirmed yet as we need to first run security and finance checks. 

Once your order is confirmed, an order confirmation email will be sent to the email address provided by you. The email contains:

  • Your order number
  • The order amount
  • The number of item(s) ordered
  • Your billing and delivery addresses
  • Quick link to our Return Policy

Payment Security

At Azutech website, we have several security measures in place to safeguard your data and payment details.

1. Credit Card Information Storage
All credit card information are securely encrypted and stored with our gateway Cybersource, which is a subordinate company by VISA. This gives a second layer of protection for customers credit card information.

 
2. CVV Verification
When you submit your credit card information, including CVV, our job is to encrypt the info and security transmit to issuers for payment verification and approval. However, verification of the CVV is totally upon issuer’s decision. However, we can help to raise the concern to issuers.
 
3. Fulfilling PCI Compliance
Azutech Website is fully PCI (Payment Card Industry Data Security Standard) compliant and we also have sophisticated fraud tools and experienced fraud specialists screening our daily orders.
 
If you still have security concerns, you can easily remove your credit card details by logging into your account on Desktop and going to ‘My Account’ > ‘My Store Credit’ > scrolling to the bottom of the page and clicking on the icon as shown below. You can then manually key in your credit card information for future checkouts. 
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